The following policy and procedure has been developed to help ensure an approved, fair and documented process is followed should any individual holding the credential of Pharmacy Benefit Management Certified Technician (PBMCT) be in alleged violation of the Pharmacy Benefit Management Technician Certification Program’s (Program) Code of Ethics, or be reported to have breached a Program Policy or Procedure related to attaining, maintaining or appropriately using their PBMCT credential.

Causes for Disciplinary Action
(This list is not exclusive, and there may be other acts or omissions related to unprofessional conduct that could be considered grounds for discipline.)

  1. Any act or omission that violates the State, Federal or International laws of the location where a certificant resides or is employed.
  2. Any act or omission that violates the policies and/or procedures for obtaining, maintaining or properly using the PBMCT credential.
  3. Any act that is a direct or indirect, but known violation of the Program’s Code of Ethics.

Violation Reports
Upon written receipt of an alleged ethics violation or policy breach, the Program will make an initial determination as to the feasibility of a response or action in regards to the allegation.  If the individual in question is no longer a certificant or if the allegation is deemed to be a non-actionable violation, it will not be reviewed.


Violation Review
If a review of the alleged violation is deemed to be warranted, the individual in question will be contacted, in writing, based on their profile address in their or account, and a summary statement of the alleged violation will be provided.  At that time, that individual will have 30 days to respond, in writing, to the alleged violation.


If no response is received within 30 days, the original written complaint and the Program’s summary of the violation will be provided to the Board of Directors (Board) for review.  If a written response is received by the individual, that response, as well as the original written complaint and the Program’s summary of the violation will be provided to the Board for review.  At that time, the Board will deliberate on the violation and take one of the following two actions:

  1. No action will be taken – the alleged violation is closed and the person making the complaint and the individual with the alleged violation will be informed of this decision in writing.
  2. The Board determines that the complaint is warranted and, depending on the severity of violation, disciplinary action is determined and communicated to the individual in violation and well as the person who has filed the complaint.

Disciplinary Actions
If the Board determines that disciplinary action is warranted, one of the following actions is chosen based on the severity of the violation:

  1. A written violation warning letter.  A second violation letter will result in revocation of the PBMCT credential.
  2. Suspensions of the right to use the PBMCT credential a period of 6 months’ time.
  3. Permanent revocation of the PBMCT certification.