The Pharmacy Benefit Management Technician Certification Program (Program) is a voluntary program who’s Code of Conduct highlights the behaviors expected of each participant and to help ensure Program members always strive to do the right thing in their day-to-day activities and long-term decision-making.

Every individual certified by the Program as a Pharmacy Benefit Management Certified Technician (PBMTC) and all individuals seeking certification (applicants and candidates) and Members of the Board of Directors, (Board), committee members, volunteers, proctors, vendors, consultants and employees of the Program are expected to act with integrity.  Acting with integrity begins with understanding and abiding by applicable laws and regulations as well as Program policies and procedures.  The Program’s Board has adopted this Code of Conduct in order to officially recognize the expectations of all Program participants. 

Since the Code of Conduct cannot address every situation an individual may encounter, it is intended to provide a framework of shared values within the Pharmacy Benefit Management (PBM) profession.  The Code of Conduct is grounded in fundamental principles including acting responsibly and in an ethical manner.  The responsibility of each individual is to aspire to the highest possible standards of conduct and to encourage ethical behavior in all those with whom they work. 

The Program relies on the applicants, candidates, certificants, Members of the Board, committee members, volunteers, proctors, vendors, consultants and employees of the Program’s good judgment and values to uphold the spirit and intent of the Code of Conduct.  Each individual must comply with this Code of Conduct.  Violating this Code of Conduct, Program policies or procedures, or laws and regulations not only has potential legal and regulatory consequences, but also compromises the Program’s reputation. Unethical or illegal acts can never be justified.  Violation of this Code of Conduct may result in action by the Board, including, but not limited to, revocation of credential.

As an applicant, candidates, certificants, Members of the Board, committee members, volunteer, proctor, vendor, consultant or employee of the Program, you must:

  • Hold yourself accountable for your decisions and actions
  • Act with integrity
  • Recognize and address conflicts of interest
  • Comply with all informational requests by the Program or its Board of Directors
  • Act responsibility
  • Comply with all Program policies and procedures
  • Comply with all applicable local, State and Federal laws and regulations
  • Report misconduct or unethical behavior