The following adverse decisions affecting certification by the Pharmacy Benefit Management Technician Certification Program (Program) are subject to appeal:

  • Rejection of credentials for candidacy to sit for a Pharmacy Benefit Management Certified Technician Examination;
  • Denial of certification or recertification.
  • Candidate feels their failing score is incorrect.

No appeal may be taken from an adverse decision based on an individual's receipt of a failing grade on a PBMCT examination unless extraordinary circumstances exist as determined solely by the Program’s Board of Directors (Board).

The procedures set forth below for the review and appeal of adverse decisions affecting certification or recertification may be subject to an expedited schedule when deemed necessary by the Board.

Request for Reconsideration
An individual who has received an adverse decision will be given prompt written notice of the decision. The notice will state the reason(s) for the adverse decision and will inform the individual that they have the right to seek review of the adverse decision by filing a timely written Request for Appeal of an Adverse Decision (Appeal) with the Chair of the Board.

To be valid, the Appeal must be received by the Chair within 30 calendar days of receipt by the individual of notice of the adverse decision. The request must contain a statement of why the individual believes that the adverse decision was improper and must include any supporting documentation that the individual wishes to have considered as part of the reconsideration. The request must be accompanied by a check or money order made payable to Distance Learning Network, Inc. in the amount of $75.00 to cover administrative costs associated with the appeal process. This fee will not be refunded, regardless of the outcome of the appeal.

Review by the Board
The adverse decision will be reviewed by the Board. The Board may review any information it deems pertinent and may request additional information from the individual. The Board may, at its discretion, take one of the following actions:

  • Affirm the adverse decision; or
  • Recommend that the adverse decision be reversed or modified.
  • Recommend a hearing of the appeal by the Board.

The Chair of the Board will notify the individual in writing of its action, including the reasons for these actions, within 60 calendar days after receipt of the request for reconsideration.

An individual who has been notified that the adverse decision has been confirmed by the Board cannot make additional appeals regarding this adverse decision.